Terms & Conditions

Detailed description of goods and/or services
Milu (Pty) Ltd is a business in the Promotional Gifts industry that supplies marketing collateral, signage, corporate uniforms and clothing, corporate gifts, banners, flags and PPE.

1. General Terms and Conditions
Once stock has been collected /delivered by Milu (Pty) Ltd, Milu (Pty) Ltd has no control over it. As such we do not accept responsibility for any damages or shortages not reported within 48 hours.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 business day and delivery/collection confirmed by way of email.
3. Export restriction
Deliveries are available to South African Clients only. Please email us for any purchases required for delivery outside South Africa.
4. Return and Refunds policy
The provision of goods and services by Milu (Pty) Ltdis subject to availability. In cases of unavailability, Milu (Pty) Ltd will refund the client in full within 7 days. Cancellation of orders by the client will attract a 15 % administration fee.
Samples must be returned in original condition as well as original packaging so that a refund/credit can be ensured.
It may take up to a week to carefully check samples that are returned and once we are satisfied that samples are fit for resale we will issue the refund or credit note.
Damage to any part of sample or packaging will result in samples not being accepted for return.
Importantly, when returning samples, the original invoice relevant to the samples needs to accompany the returned goods before a credit note will be issued and a refund effected.

Branding Terms and Conditions


Vector artwork is preferred
We accept PC format artwork only.


All fonts must be converted to curves to avoid font substitutions.
Please include font and size if typesetting is requested.
Artwork for multi-colour imprints should be sent as a colour separated file (exceptions: digital printing).
Formats we do not accept: Word files, .gif, .jpeg (under 600dpi), Power Point.
Upon written approval of layouts please confirm with your account manager that they have received your signoff.
Milu (Pty) Ltd cannot take responsibility for non-delivery of orders if layout approval is not received.
Branding will only commence once full payment for stock and branding has been received (where a client is not on payment terms) and artwork has been approved.
Delivery dates are quoted from the day after artwork approval and receipt of payment – whichever is later.
Amendments made to proofs will result in a delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.


Artwork received in the correct format will not be charged for.
Artwork not received in the correct format will attract a redrawing fee of R250 excluding VAT. This fee will accommodate 2 further changes to the layouts, where after any additional changes will be charged for at R100 excluding VAT per change.
Branding cancelled after layouts have been generated will be charged for at R100 excluding VAT per layout completed.

5. Customer Privacy policy

Milu (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

6. Payment options accepted

Payment may be made via bank transfer into the Milu (Pty) Ltd bank account, the details of which will be provided on request.

7. Responsibility

Milu (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support.

8. Variation

Milu (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

9. Company information

This website is run by Milu (Pty) Ltd based in South Africa trading as Milu (Pty) Ltd and with registration number 200/003907/07.

10. Milu (Pty) Ltd contact details
Unit 38 River Park
DeWaal Road
Diep River
Phone: (021) 700 4500
Fax: (021) 413 1500
Email: info@milu.co.za